RETURN & REFUND POLICY

Last Updated: October 3, 2026

Thank you for shopping with GAAMPI. We want every genuine issue resolved quickly and fairly, and this Policy is designed to protect both our customers and our business from misuse.

This Return & Refund Policy explains when products purchased through www.gaampi.store may be returned, exchanged, replaced, or refunded.

By placing an order with GAAMPI, you acknowledge that you have reviewed and accepted this Policy, subject always to rights and remedies that cannot legally be excluded under applicable law.

1. Eligible Returns

GAAMPI accepts return or exchange requests where a product:

• Arrives damaged;
• Is defective or materially faulty;
• Is materially different from the product ordered;
• Is incomplete or has missing items or components from the order; or
• Is otherwise eligible for a remedy under applicable law.

Except where applicable law provides otherwise, GAAMPI does not accept returns solely because a customer:

• Changed their mind;
• No longer wants the product;
• Does not like the product;
• Expected a different result;
• Ordered the wrong product;
• Selected the wrong variant, colour, size, or specification;
• Found the product cheaper elsewhere; or
• Made a purchase without reviewing the product description or specifications.

2. Return Window

Eligible requests must be submitted within 7 calendar days from the date of delivery, together with the unboxing video described in Section 4.

The delivery date recorded by the applicable courier or logistics provider may be used to determine the beginning of the return period.

Requests made after the applicable period may be rejected unless a longer period is required by applicable law, or unless the delay was caused by circumstances outside the customer's control (for example, a defect that could not reasonably have been discovered within the period).

3. Evidence for Damage, Defect, Incorrect or Missing Items

To investigate a claim, GAAMPI may request:

• Order number;
• Customer name and contact details;
• The unboxing video described in Section 4;
• Photographs of the product;
• Photographs of the packaging;
• Photograph of the shipping label;
• Description of the issue; and
• Any other reasonable information necessary to verify the claim.

Customers should retain the original product, all contents, and the original packaging until the claim is resolved.

Providing evidence does not automatically guarantee approval of a claim.

4. Unboxing Video Requirement

To help us verify claims quickly and fairly, every claim for a damaged, defective, incorrect, incomplete, or missing product must be supported by a continuous, clear, and unedited unboxing video.

The video should:

• Begin before the package is opened, with the sealed package visible on all sides;
• Clearly show the condition of the outer packaging and the shipping label / AWB details;
• Show the package being opened without any cuts, pauses, or edits; and
• Continue until the product and all contents of the package have been fully removed and displayed, including the issue being claimed.

The video must be submitted to GAAMPI along with the claim, through the email address listed in Section 19 or any other communication channel specified by GAAMPI at the time of the claim. Large files may be shared through a download link.

Where the unboxing video is not provided, GAAMPI may reject the claim. However, GAAMPI will consider any other evidence that reasonably establishes that the issue existed at or before delivery, and a claim will not be rejected solely on this ground where such evidence is sufficient.

If the package appears opened, tampered with, or visibly damaged at the time of delivery, customers are encouraged to record the condition of the package at the time of delivery, to refuse delivery or note the damage with the delivery agent where possible, and to contact GAAMPI immediately.

GAAMPI aims to acknowledge every claim within 2 business days of receiving it, and will let you know if anything further is needed.

Videos and images submitted by customers will be used only to review and resolve the claim, and will be handled in accordance with our Privacy Policy.

5. Investigation

Submitting a return request does not automatically mean that the return, replacement, exchange, or refund is approved. Submission of an unboxing video also does not, by itself, constitute approval of a claim.

GAAMPI may investigate the claim and may request additional evidence or return of the product.

GAAMPI may reject claims that are reasonably determined to involve:

• Customer-caused damage;
• Misuse;
• Improper handling;
• Unauthorized modification;
• Normal wear and tear;
• Fraudulent or misleading claims;
• Damage occurring after delivery; or
• Other circumstances that do not qualify for a remedy under this Policy or applicable law.

6. Product Verification and Return Fraud

To protect against fraudulent, manipulated, or unauthorized claims, all returned products may be inspected and verified against the original order and dispatch records before any replacement or refund is issued.

The returned product must be the same product originally supplied by GAAMPI, and must include the components, accessories, and other items originally provided with the order (other than any item claimed as missing).

GAAMPI may use reasonable verification measures, including comparison with dispatch records, product identifiers, batch or serial details, packaging details, weight records, photographs, videos, and other available evidence.

If the returned parcel contains a different product, a substituted item, an item not supplied by GAAMPI, missing components, or shows evidence of tampering or deliberate manipulation, GAAMPI may reject the return, replacement, or refund claim.

Where GAAMPI reasonably determines, based on the available evidence, that a claim is fraudulent, materially misleading, or involves substitution or intentional damage of a product, GAAMPI may reject the claim, restrict future transactions as described in Section 12, and take such further action as may be available under applicable law.

7. Remedy

Where an eligible claim is approved, GAAMPI may, subject to applicable law and the circumstances of the case, provide:

• Replacement;
• Exchange;
• Repair, where reasonably applicable;
• Refund; or
• Another legally permissible remedy.

The remedy may depend on product availability, the nature of the problem, evidence provided, and applicable law. Where a replacement is available, GAAMPI may offer a replacement in the first instance; where a replacement is not available, a refund will be provided for an approved claim.

8. Return Shipping

Where GAAMPI confirms that a product is eligible for return because it arrived damaged, is defective, or is materially different from the product ordered, GAAMPI will arrange or bear reasonable return shipping costs in accordance with the instructions provided to the customer.

Customers should not independently send a product to an address without receiving return instructions from GAAMPI. Products returned without prior instructions may not be accepted or processed.

Where the claim is clearly established by the evidence provided, GAAMPI may, at its discretion, approve a replacement or refund without requiring the product to be returned.

Where a return is required, the product should be sent in the condition received, with all contents and original packaging, as far as reasonably possible. Replacements or refunds may be issued after the returned product is received and verified under Section 6.

9. Change-of-Mind Returns

GAAMPI does not ordinarily accept change-of-mind returns.

This includes situations where the customer simply does not like the product, changes their preference, expected a different personal result, or no longer wants the item.

This exclusion applies only to the extent permitted by applicable law.

10. Incorrect Customer Information

Customers are responsible for providing accurate:

• Name;
• Telephone number;
• Email address;
• Shipping address; and
• Other information required for delivery.

GAAMPI may attempt to verify delivery information before dispatch, particularly for COD orders.

However, verification attempts do not transfer responsibility for inaccurate information supplied by the customer.

If delivery fails because of an incorrect or incomplete address, unreachable customer, refusal to accept delivery, or other circumstances attributable to the customer, GAAMPI may, to the extent permitted by law:

• Cancel the order;
• Require additional shipping costs before re-shipping;
• Recover reasonable costs associated with the failed delivery; or
• Take another reasonable action.

11. COD Verification

GAAMPI may verify COD orders through telephone or WhatsApp before dispatch.

GAAMPI may cancel or restrict COD availability where an order is:

• Not successfully verified;
• Suspected to be fraudulent;
• Associated with repeated refused deliveries;
• Associated with repeated failed deliveries;
• Associated with inaccurate customer information; or
• Otherwise considered high-risk or abusive.

12. Fraudulent or Abusive Claims

GAAMPI may investigate suspected abuse involving:

• Returns;
• Refunds;
• Exchanges;
• Replacements;
• COD;
• Promotional offers;
• Delivery claims; or
• Payment disputes.

Where permitted by law, GAAMPI may restrict future transactions or payment methods where there is reasonable evidence of fraud, deception, or repeated abuse.

13. Refunds

Once a refund is approved (and, where a return is required, after the returned product has been received and verified), GAAMPI will generally initiate the refund within 5-7 business days through the original payment method or payment processor, or by bank/UPI transfer in the case of COD orders.

The time required for the funds to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution and may therefore be outside GAAMPI's control.

14. COD Refunds

For eligible COD refunds, GAAMPI may request appropriate bank-account or other payment details required to process the refund.

GAAMPI will never require customers to disclose their UPI PIN, password, CVV, OTP, or other payment authentication credentials.

15. Beauty, Wellness, Personal-Care and Hygiene Products

Certain beauty, wellness, personal-care, hygiene, cosmetic, or similar products may have additional return restrictions where necessary or permitted by applicable law.

Product-specific conditions may be displayed on the relevant product page.

Customers should carefully review product descriptions, ingredients, instructions, warnings, and intended use before purchasing.

16. Individual Results

For beauty, wellness, cosmetic, personal-care, or similar products, individual results may vary.

GAAMPI does not guarantee that every customer will experience identical results unless a specific guarantee is expressly stated for that product.

17. Statutory Rights

Nothing in this Policy is intended to exclude, restrict, or override a consumer right or remedy that cannot legally be excluded or restricted under applicable law.

Where mandatory law provides a right or remedy that differs from this Policy, the mandatory legal requirement will prevail.

18. Policy Changes

GAAMPI may update this Policy from time to time.

The version applicable to an order will generally be the version published at the time of purchase, subject to applicable law.

19. Contact

For return, refund, exchange, or replacement requests:

GAAMPI
Website: www.gaampi.store
Email: tmg129921@gmail.com

Please include your order number and a description of the issue when contacting us.

GAAMPI is currently operated by its sole proprietor, Tilak N Miskin.